As a user experience specialist, I create user-centered, accessible digital experiences by integrating learning design methods and human-centered approaches. I collaborate with companies in K-16 education, healthcare and small businesses to enhance their online presence. I conduct comprehensive competitive research, style guides & branding, persona development, design systems, usability testing, interface analysis that allows improving cross functional team communication, establishing best practices in design documentation, leveraging information architecture to deliver cohesive, effective design solutions across digital platforms.

• Holistic Design Approach: Integrate instructional and learning design methods to enhance product sustainability and reduce cognitive load on users. Focus on WCAG 2.2 AA compliance within the design system and user interface tools.

• Observe & Investigate: Enhance Artificial Intelligence learning experiences within organizations and leverage integration within current products to gain accessible user navigation.

• Cross-Device Expertise: Develop accessible, human-centered designs across multiple platforms, emphasizing progressive enhancement and future AI learning products.

• User Insights: Create effective personas through stakeholder interviews, user surveys, and ethnographic evaluations to inform design decisions.

• Comprehensive Analysis: Conduct thorough interface analysis using affinity mapping, card sorting, and usability testing to identify user pain points and recommend improvements.

• Design Documentation & Testing: Evaluate information architecture and produce site maps, user flows, and wireframes to conduct A/B testing, eye tracking, and usability studies to ensure data-driven design solutions.

Current Projects: 

Caregivers Guide: A healthcare responsive AI platform that guides families in managing, communicating and scheduling events for their loved ones.

Secure Hub: A SSO responsive platform for families to take charge of their family's financial growth and manage important documentation for life planning.

Career Exploration: An AI career focused finder platform to help research, educate, and gain software & role certifications to build online portfolios for the work force.

Skilled Workforce:  An AI platform to help parents build learning experiences based on their child's interest to dive deep into their strengths to drive engagement and build strong learning experiences for a growth mindset. In collaboration with students aged 8-18 that focuses on Career & Technical, Agricultural and skilled trade roles. 

As the Managing UX/UI Designer my focus was to address and update designs on the teacher-facing curricular platform and internal content management tools. I worked closely with cross functional teams in Product Management, Tech, Growth and Engineering teams to create intuitive experiences that address complex user needs. This role combined my passion for human centered accessibility with my expertise in UX/UI design and team leadership, allowing me to drive impactful change in K-12 education through effective digital solutions.   

• Managed UX/UI designers to enhance their knowledge in UX best practices in Figma, Jira and Google Suites for team documentation, managed the companies Figma account, and worked with Marketing and Growth teams to build a new inquirED design system.  

• Collaborated with cross-functional teams to ensure design solutions meet stakeholder needs and product goals and establish roadmaps for future initiatives. 

• Established best practices for communication, documentation, and workflow management for the Product/ Design/Engineering teams for Agile methodology within Jira and Figma. 

• Enhanced designs from Low to High Fidelity mockups and prototyping for existing platform maintenance including Inquiry Journeys Teacher Resources, Assignments, Page Formatting, and Print Builder to improve responsive design and meet 508 compliance-WCAG 2.1 AA compliance including updating platform focus state behaviors. 

• Designed solutions for a new dashboard, LTI and API product support for Admin panel to increase consistency for new school district onboarding and developed new multi-product navigation designs for inquirED products.

As the Senior UX/UI Designer at a leading K-12 EdTech STEM company, I collaborated with internal cross-functional teams, product management, engineering, data teams, stakeholders, and international developers to enhance the user experience and interface design for the new STEMscopes Science 4.0 Platform. My role focused on leveraging user-centered design principles to create intuitive and accessible digital learning environments, enhancing the educational experience for K-12 students and educators alike. 

UX Research:

• 1. 1. 1. • Analyzed legacy interfaces and conducted a UX Audit to detect user pain points to recommend effective design changes based on customer feedback and ROI. 

Increased ROI by redesigning the user interface by 32% with STEMscopes Science Launch in Texas and Florida

• 1. 1. 1. • Conducted competitor research in the K-12 digital space to assess the current state of educational technology, accessibility, and AI for users

Increased user platform interactions and satisfaction scores by 45%

• Established a CAB team to form relationships with educators, providing continuous feedback on the new platform to address pain points and concerns, utilizing real user data with Chameleon to monitor user interactions and improve task completion rates by 30%

• 1. 1. 1. • Paired with the ALI Research and cross-functional teams to analyze customer feedback to prioritize KPIs

Increased KPIs by 25% with improving teacher confidence navigating the new STEMscopes Platformw with onboarding and new features to meet their needs

• Collaborated with marketing, sales, engineering, data, security, and compliance teams to ensure seamless integration of design improvements to scale current and future features

UX Design:

• • Developed personas and journey maps for K-12 administration, campus leaders, teachers, and students to understand user behaviors, flows and improve the end-to-end user process

  • Designed low to mid-fidelity wireframes alongside the Product Owner to gain insights into users' specific needs for K-12 educators and students, enhancing navigation and reducing clicks

  • Lead weekly UX meetings to address design concerns, analyze front-end and back-end status bugs, and plan for quarterly development with internal and international teams 

  • Collaborated closely with internal cross-functional teams and product management to develop new platform features, reviewing wireframes to ensure end-user pain points were addressed

• • • • • • Conducted user focus groups and usability testing with the Product Management and Research Team, involving administrators, team leads, and teachers across the United States at STEM conferences and district meetings improving internal communication by 60%

UI Design:

• Created new design system based on new look and feel alongside FE & BE based on Chakra React for current and future product deployments

Improved communication, documentation, efficiency and scaling time by 65% to reduce friction of handoff to developers. 

• Collaborated feasibility testing with UI Front End Developers and QA on approved designs to ensure accessibility for WCAG 2.1 AA platform certification

• Conducted focus groups and usability testing with Product Management and Research Teams, involving administrators, team leads, and teachers at STEM conferences and school districts. 

Increased customer communication and engagement feedback by 70%

• Developed onboarding user flows using Chameleon to understand clicks and task completion rates, and created a new feature to gather platform information and implement help pages with step-by-step instructions for educators. Overall user engagement increased 26% and 62% of teachers praised the new navigation and layout design.

• Launched STEMscopes Science product and managed onboarding during post-production to introduce to the US market.

• Collected feedback from school districts alongside Customer Success tickets to iterate accessibility and review component responsive design for future feature updates

As a volunteer and contract designer I collaborated with Educational Learning spaces to help determine their product placement, develop a road map to include improvements to the digital product, establish priorities to research use cases, develop and design wireframes to update or create new user facing sites, and refresh current sites to meet WCAG compliance that met stakeholders and market needs. My role focused on leveraging user-centered design principles to create accessible sites for educators to learn new skills in educational technology, learning experience design and skill up for new job placement. 

• Integrate Instructional & Learning Design Methods: Utilizing UX methods to improve product sustainability, training, or courses, ensuring a comprehensive approach that meets stakeholder goals and produces effective learning objectives and design systems. 

• Cross-Device Design: Explore progressive enhancement and critical thinking, creativity, collaboration, and communication to focus on learner-customer-user experiences. Emphasize human-centered approaches for accessible computer interactions and future AI products. 

• Persona Development: Create effective and equitable user interfaces by interviewing stakeholders and SMEs, using framework guidelines, and conducting surveys. Analyze insights from small or large group testing and ethnographic evaluations to determine ideal methods for project goals. 

• Interface Analysis: Detect user pain points, recommend design changes, and use affinity mapping, card sorting, journey mapping, and storyboarding to envision interactions. Collaborate with businesses to enhance their online design presence through research and usability testing. 

• Design Documentation: Create site maps, user flows, wireframes, and usability studies based on proven methodologies, stakeholder requests, and end-user feedback. Conduct and synthesize A/B testing, first-click analysis, eye tracking, and moderated/unmoderated usability testing, including participant recruitment and heuristic analysis. 

• Design Fundamentals: Implement design principles to produce cohesive looks between elements, selecting typography, composition, layout, and color theory for product mockups and prototypes. Utilize information architecture to improve cross-platform designs and create effective sitemaps. 

Volunteer Projects: 

• Teaching: A Path to Learning and Development | Team UX Design Lead:  Volunteered as a Design Lead to understand user needs that provide full functionality of a project based curriculum with survey, FAQ, video prompts, and peer reviews for feedback including participate survey design, moderated focus groups, synthesizing notes and presenting to stakeholders. UXR team of ten with the guidance of Bethany Kilgore. Leading a team of five new UI designers to establish Information Architecture to redesign TPLD homepage and create a landing page for the Agile ID course content for Eduflow LMS. 

• Conroe ISD | UX Research for District Dyslexia Committee: Planning, organizing and researching user experience insights for Conroe ISD Dyslexia Website. The redesign is to provide parents, educators and students access to Dyslexia services, accessibility information, transition from K-12 into Post Secondary education, technology & career guidance, internship & apprenticeship programs and providing resources within Montgomery County, State and National Dyslexic services.

• Teaching: A Path to Learning and Development | Graphics & UX Project Support Role for Agile Course Development: Volunteered as a graphic designer & UI support role for the Agile ID Course Design project to enhance the layout & typography and provide a design system that is relevant to learning course materials. Working with team members in a Agile cross functional format to establish concise, uniform delivery of product. 

• The Learning Camel | Learning Experience Designer: I was selected to join the Instructional Design Slack Cohort with The Learning Camel to complete an onboarding experience and build an online financial course. This role was to establish best practices in the process of working with a remote team of educators to build onboarding protocols and discussions to gain insights into course building. 

• Developed and implemented Asynchronous Art 1 course with strategies and plans to promote continuous improvement to online learning that increased student involvement 83% with online tools and expanded their design process. 

• Identified & analyzed solutions to fill learning gaps for180 student in creative courses increasing blended learning achievement with STEAM real world projects in art appreciation, design, and career exploration. 

• Designed the Canvas LMS template and logo banner for TWHS HS teachers to promote consistency for online learning during Covid, Served as advisor for CISD District Art 1 Curriculum, sequence, and alignment for High School. 

• Awarded the CISD Innovation Grant for Two 3D Printers, 3D Scanner and Chromebook Cart to enhance perspective and knowledge of 3D modeling and sculpting for design careers. 

• Planned and taught student STEM activities to promote best practices in layout design, color theory and career development in the areas of technology, medical arts, and engineering. Reached over 1000+ students. 

• Integrated industry software graphics with traditional art using Adobe Photoshop, Illustrator, InDesign, After Effects & 3DsMax to guide design students in developing detailed sketchbook drawings based on student specific career paths with final ideation of projects for internships at local companies for Career & Technical careers. Student internships grew 62% with digital portfolios.

• Assisted in developing a student-led after school graphic arts program to enhance the school, organized and led the Grand Opening student run newsletter, updated CWHS website based on current school activities and events, and guided students to design t-shirts for FIRST Robotics team for local and state competitions.

• Selected to train in Texas Virtual School Network Spring ISD Art 1 Curriculum course and monitor yearly audits for Lone Star College Articulate Tech Credit by maintaining 21st Century Skills relevant for student learning outcomes to transition to college.